tenthofjune

I get my Amazon orders sent to work.

While wondering why part of my Amazon order has not arrived today, I received a letter from Parcelforce, saying that they could not deliver the parcel because the ‘address was incomplete’. Not unusual, you may say, but the incomplete address in question is the exact one they sent the letter to!!

It’s like ringing someone up and saying “Hello, can you tell me your phone number, so I can call you?”

The issue actually is that my work address is:

Company Name
PO Box XX
xxxxx Lane
Town
Postcode

but Amazon, for some reason, missed off the Lane part of the address, so all Parcelforce had to go on was:

Company Name
PO Box XX
Town
Postcode

(This is actually the official postal address for the site and everyone else seems to cope)

Parcelforce say they need a road name to be able to find the address. Maybe so, if you’re Joe Bloggs driving around and that’s all you’ve got to go on, but, wait a minute, what does this say at the bottom of the letter?

“Parcelforce Worldwide – A Trading Name of Royal Mail Group plc”

Would that be the Royal Mail Group who controls the UK Postcode database? or even the Royal Mail Group who managed to deliver the letter with so much information missing? Surely not – that would be too logical.

[UPDATE]
I had arranged a redelivery for the following day, but on that day a Parcelforce van arrived without my parcel, and instead with a delivery for someone else.

Guess what – the address on this parcel was the same ‘incomplete’ address that they couldn’t deliver mine to! I rang to ask why my parcel wasn’t being delivered as arranged, and was told that it would be on a different van. Surely it would make sense to group deliveries to the same address on the same van. No wonder Royal Mail is in financial trouble.