tenthofjune

Further to my problems with Vodafone customer Service (see previous posts), they finally accepted they were giving me false information:

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Further to my last post, I have checked and can confirm that a straw poll of three of Vodafone’s other services in Australia, Germany and Hungary, all still use secure connections for connection to ‘My Vodafone’.

Vodafone UK have redesigned their on-line billing interface (about time too) but they have either forgotten or decided to omit security in their planning. The new pages are all accessed over non-secure links.

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Last night at 8:30pm the power went off here. When I picked up the phone to call the electricity company, I was surprised to find the phone was also dead.

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Tried accessing the Argos website today, and it was so slow that it seems they’ve gone over the top in trying to replicate the in-store experience (long queues) online.

I have been registered with the Mail Preference Service for some time now, and yesterday I received a piece of junk mail propaganda from the Labour Party. They obviously don’t believe in the legal requirement to check the MPS opt-out list before sending unsolicited mail. I will be reporting this breach. We will see whether they get fined.

UPDATE

I received a reply from MPS, saying that they do not ‘get in the way’ of communication between people and the Government or Political parties. Fair enough on the Government side of things, but as far as I’m concerned a political party (whichever party) peddling it’s political opinion is no different to a company peddling unwanted goods.

Order from photobox.co.uk sent by Royal Mail ‘First Class’ on Monday afternoon.

It was daft to expect it on Tuesday I suppose, but it’s still not arrived today (Wednesday).

Royal Mail shouldn’t be allowed to call their service ‘First Class’ – I’m sure it contravenes the Trades Description Act.

UPDATE: it is now Thursday and still no sign.

UPDATE: Friday, and still no photos. This means that if they actually do turn up on Monday, it’ll be a week for supposed ‘First Class’ – watch this space.
Royal Mail are you listening? – You do not deserve to run a monopoly.

UPDATE: Not surprisingly, the photos didn’t arrive on Monday. I emailed Photobox, who apologised, and said they would reprint the order and despatch the same day.
Photobox shouldn’t have to apologise for Royal Mail. The reprinted order arrived today (Wednesday). The original order still hasn’t shown up.

Top marks for Photobox.
Minus 100 for Royal Mail.

UPDATE: The original order finally arrived on 1st October, almost a month late!

Tried to access the Powerhouse website today, but got the following crap:

So, I sent this email:

Please note that by excluding users who choose not to use Microsoft’s Internet Explorer, you are alienating an increasing number of customers, and also bucking the trend of webmasters who support more and more browsers.
Many people choose not to use IE, mainly because it is full of security holes and there are better browsers out there. Even CERT have advised people to switch from IE because of security issues.
If I visit your store, you wouldn’t require me to leave my car unlocked, but you are doing the same by requiring me to use IE to access your website.
The comment on your website suggests ‘updating’ to IE, but to use IE is a backward step.
Please update your website to use industry standards and not be reliant on the proprietary features of IE.

UPDATE: I received a reply:

Dear Sir or Madam;

We are currently looking at future site developments and enhancements. We value our customer’s feedback and will take you comments on board when making future changes. We apologise for any problems that you have experienced and hope to eliminate these in new developments.

Best regards

PRG Powerhouse-Online

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